returns & refunds

 

I really, really, REALLY want you to be happy with your purchase. If there is a problem, please alert me to it as soon as possible so we can talk about fixing it.

CUSTOM COMMISSIONED ART:

  • Whoops, you had too many margaritas before you talked to me and now you’ve changed your mind! Any commissioned piece may be canceled for any reason within 7 days of the initial down payment for a full refund. After 7 days, refunds will be considered on a case-by-case basis, depending upon how far I’ve gotten in the process.

  • Canceling while in progress: Once the down payment is paid and the 7 day window has passed, the first payment is non-refundable, however the final payment is no longer owed.

  • No refunds will be issued after the painting has been approved by you and shipped/delivered except in the instance that it arrives to you irreversibly damaged (see below) or gets lost in the mail. In the event the art is lost in the mail, I will file an insurance claim and you will have the choice that I either refund you in full or repaint it for you.

NON-CUSTOM ORIGINALS, PRINTS, & OTHER PRODUCTS: 

Any non-commissioned piece of art (or other product) can be returned un-damaged within 30 days of the shipping date for a full refund (not including shipping costs).

DAMAGED ART

Original Art

I insure all shipments of original art and package them very carefully. In the rare event a piece arrives to you significantly damaged, the next steps depend on the degree and type of damage. In cases where repair is possible, you can ship the painting back to me within 30 days, and I will repair it and cover shipping costs. In cases where the piece is beyond repair, you can return it to me within 30 days either for a full refund, exchange for another piece, or for me to re-do (keeping in mind I will have to fit this into my schedule).

Prints and Other Products

In the event anything other than an original piece of art arrives to you damaged, you can return it within 30 days and I will promptly replace it or refund you.

Refunds for items received after the 30 day mark passes will be considered on a case-by-case basis. I cannot guarantee a refund will be granted in these cases.

Refunds will be processed upon my receipt of the item and may take a few business days to post to your account. I will remain communicative throughout the process.